Privacy Policy

Effective Date: November 2025


Welcome to Nuvioo. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and Nuvioo, LLC (“Nuvioo,” “we,” “us,” or “our”) governing your access to and use of all websites, applications, software, and services provided by Nuvioo (collectively, the “Services”), including but not limited to Nuvioo POS, Nuvioo CMS, Nuvioo CRM, Nuvioo HR, and related platforms.


By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately stop using the Services.

Scope of This Policy


This Policy applies to all websites and digital platforms operated by Nuvioo, including:


and any related subdomains or mobile applications.


This Policy covers all users, including visitors, registered customers, and business partners, and applies to both free and paid accounts.

Information We Collect


We collect information to provide, improve, and protect our Services. The types of data we collect include:


a. Information You Provide

When you create an account, contact us, or use our Services, we may collect:

  • Name, email address, phone number, and business information
  • Payment and billing information (processed securely by third-party providers)
  • Usernames, passwords, and authentication credentials
  • Communication records, feedback, or inquiries
  • Business operational data uploaded into our systems (e.g., menu items, customer lists, employee records)


b. Information Collected Automatically

When you access our websites or applications, we automatically collect:

  • IP address and device identifiers
  • Browser type and operating system
  • Log files and activity records
  • Usage data such as pages viewed, time on site, and features used
  • Cookies, web beacons, and tracking pixels (see Section 8 below)


c. Information from Third Parties

We may receive information from trusted third-party partners such as payment processors, integration tools, or marketing platforms, in accordance with their privacy policies.

How We Use Your Information


Nuvioo uses collected information to:

  • Provide, operate, and improve our Services;
  • Authenticate users and manage accounts;
  • Process transactions and send billing communications;
  • Respond to inquiries and provide customer support;
  • Analyze performance and usage trends;
  • Send service updates, security alerts, and promotional content (where permitted by law);
  • Enforce our Terms of Service and comply with legal obligations.

We do not sell personal information. All data use is limited to legitimate business purposes and consistent with applicable privacy laws.

Legal Bases for Processing (GDPR Compliance)


For users located in the European Economic Area (EEA), United Kingdom, or other regions where the General Data Protection Regulation (GDPR) applies, Nuvioo processes personal data based on one or more of the following legal grounds:

  • Performance of a Contract: To deliver Services you have requested or subscribed to.
  • Legitimate Interests: To improve our operations, enhance user experience, and protect against misuse.
  • Legal Obligations: To comply with applicable laws, regulations, and court orders.
  • Consent: When you voluntarily provide data or opt into marketing communications.

You may withdraw your consent at any time by contacting us (see Section 14).

Data Sharing and Disclosure


Nuvioo does not sell or rent your personal data. We may share limited information only as necessary to operate and improve our Services, including:

  • Service Providers: Trusted third-party partners that help with hosting, payment processing, analytics, communication, marketing, and technical support.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
  • Legal Compliance: When required by law, regulation, subpoena, or court order.
  • Protection of Rights: To protect the rights, property, or safety of Nuvioo, our users, or others.

All third-party partners are bound by contractual confidentiality and data protection obligations consistent with this Policy.

Data Retention


We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

When data is no longer needed, it will be securely deleted, anonymized, or aggregated for statistical purposes. Account holders may request deletion of data at any time (see Section 12).

Cookies and Tracking Technologies


Nuvioo uses cookies and similar technologies to enhance user experience, analyze performance, and personalize content.

You may manage cookie preferences through your browser settings, but disabling cookies may affect functionality.

Types of cookies we use include:

  • Essential Cookies: Required for website operation.
  • Analytics Cookies: Help us understand user behavior and improve features.
  • Marketing Cookies: Used to deliver relevant advertising and measure campaign effectiveness.

Data Security


We implement appropriate technical and organizational measures to protect your information, including:

  • Encrypted data transmission (SSL/TLS);
  • Secure servers and restricted access controls;
  • Regular vulnerability testing and system monitoring;
  • Data minimization and access audits.

While we take reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

International Data Transfers


As a U.S.-based company, Nuvioo may process and store information in the United States and other jurisdictions.

By using our Services, you consent to the transfer of your data to the U.S. and acknowledge that data protection laws may differ from those in your country.

We maintain appropriate safeguards, including Standard Contractual Clauses (SCCs) where applicable, to protect international data transfers under GDPR.

Children’s Privacy



Nuvioo’s Services are intended for business use by individuals aged 18 and older.

We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal information, please contact us immediately, and we will take appropriate steps to remove the data.

Your Rights



Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information.
  • Deletion: Request erasure of personal data (“right to be forgotten”).
  • Restriction: Limit processing under certain circumstances.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to data processing for direct marketing or legitimate interest purposes.

To exercise your rights, contact us using the details in Section 14. We may verify your identity before processing your request.

California Consumer Privacy Act (CCPA/CPRA) Notice


If you are a California resident, you are entitled to additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know what personal information is collected, used, and shared;
  • The right to request deletion of personal data;
  • The right to opt out of the sale or sharing of personal data;
  • The right to non-discrimination for exercising privacy rights.

Nuvioo does not sell personal information. Requests under the CCPA/CPRA may be submitted via email (see Section 14).

Third-Party Links


Our Services may contain links to third-party websites or integrations. Nuvioo is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party services you use.

Contact Information



If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Nuvioo, LLC
Attn: Legal Department
Phone: (817) 402-2992
Arlington, Texas, USA

Changes to This Policy



Nuvioo may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised “Effective Date.”

Your continued use of our Services after updates are posted constitutes acceptance of the revised Policy.

Acknowledgment


By using Nuvioo’s Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.