Nuvioo POS:
Cancellation Policy
Notice Requirement:
- Mandatory 30-Day Notice: Clients must provide at least a 30-day notice for cancellation via email to help@nuvioo.com or by submitting a request through the Nuvioo admin portal.
- Notice Format: Written notice must include the reason for cancellation, account number (merchant ID), and contact information. Failure to provide complete information may delay the process.
Equipment Return Procedure:
- Return Timeline: All equipment must be returned within the 30-day notice period. Delays in return may incur additional fees.
- Condition Standards: Returned equipment must be in good, resellable condition without significant wear or damage. This includes items that are fully functional, free from dents, cracks, and major scratches.
- Packing and Shipping Requirements: All returns must include original packaging, any accessories, and manuals provided. Shipping costs and responsibilities rest with the client. We recommend using insured shipping to cover any potential damage during transit.
- Inspection Upon Receipt: After receiving the equipment, our team will inspect it to confirm its condition. Any equipment not meeting return standards may be deemed ineligible for return and result in further charges.
Early Cancellation Terms:
- Early Cancellation Fees: Termination of a contract before its end date incurs an Early Cancellation Fee. This fee is calculated at 25% of the remaining contractual balance. This fee covers Nuvioo’s costs associated with providing hardware and services initially discounted for the contract’s full term.
- First and Last Month Payment Requirement: To finalize cancellation, clients must pay their first and last month’s equipment fees. These fees ensure full account reconciliation.
Restocking and Refurbishment Fees:
- Standard 25% Restocking Fee: A restocking/refurbishment fee applies to each piece of returned equipment, covering inspection, cleaning, reconditioning, and packaging for resale. This fee applies to each item returned.
- Additional Fees for Damaged Equipment: If equipment arrives with minor damages requiring repair, additional refurbishment fees will be assessed based on the extent of repairs. Severely damaged or inoperable items may be rejected, leading to extra charges as outlined in the contractual terms.
Settlement of Fees and Charges:
- Payment of Outstanding Balances: All fees, including restocking, cancellation, and refurbishment fees, as well as any remaining monthly charges, must be paid in full before cancellation can be finalized.
- Non-Refundable Fees: All early payments for hardware, services, or installation are non-refundable.
- Consequences of Unsettled Accounts: Accounts with outstanding balances after the cancellation period will remain active, with monthly charges continuing until full payment is received.
Inspection Process and Finalization of Cancellation:
- Inspection Timeline: Equipment will be inspected within 7 business days of receipt to verify compliance with return requirements.
- Fee Reconciliation and Adjustments: Post-inspection, if the equipment meets all return standards, we will adjust any applicable fees and notify clients of the final settlement amount, including any necessary deductions for damages or refurbishments.
- Refund Timeline for Overpayments: Refunds for any excess payments made toward the account will be processed within 10-15 business days after final settlement.
Contract Fulfillment for Missed Notice or Incomplete Returns:
- Full Term Obligation: If a client fails to provide the required 30-day notice or does not complete the equipment return process, they will be obligated to fulfill the full agreement terms. This includes payment of any remaining contractual obligations and monthly fees until the end of the original contract term.
- Legal and Collection Measures: Nuvioo reserves the right to pursue unpaid balances through legal action or third-party collection agencies if clients do not meet cancellation requirements. Collection fees may apply.
Contact Information and Support
- Questions and Assistance: Our support team is available to guide you through each step of the cancellation process, ensuring you fully understand all requirements and fees.
- Contact Options: For immediate assistance, email us at help@nuvioo.com or submit a help desk request through your Nuvioo admin portal. Responses are typically provided within 1-2 business days.
- Support Hours: Our support team operates Monday through Friday during standard business hours, excluding holidays.
Important Terms and Conditions
- Agreement to Terms: By entering a contract with Nuvioo, clients acknowledge they have read, understood, and accepted the terms and conditions of our cancellation policy.
- Modifications to Policy: Nuvioo reserves the right to amend or update this policy at any time. Changes will be communicated via the Nuvioo website or direct customer communication.
- Binding Policy: This cancellation policy is binding as of the date of contract acceptance and overrides any previous policy terms discussed verbally or in print.
Final Notes on Policy Adherence
- Policy Enforcement: Nuvioo strictly enforces this cancellation policy to maintain fairness and transparency for all clients.
- Compliance Encouragement: We encourage clients to review these terms before signing any agreements to ensure they are fully aware of all obligations and conditions associated with early cancellation and equipment returns.
Thank you for choosing Nuvioo, and for your understanding and cooperation with our policies. Please reach out to our support team for further assistance, should you have any questions about this policy or the cancellation process.
