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  1. Warranty Coverage
  2. Extended Warranty Options
  3. Coverage Scope
  4. Warranty Claim Process
  5. Support and Additional Resources

Nuvioo POS:
Warranty Policy

Warranty Coverage

Our warranty policy is designed to ensure that your essential hardware remains functional and reliable. Here’s an overview of warranty coverage for Nuvioo hardware:

  • Nuvioo Station: Protected by a standard 1-year warranty, with an option for extended coverage up to 3 years, ensuring continued support for critical POS functions.
  • Nuvioo Handheld POS: Comes with a 1-year standard warranty, with options to extend to 2 or 3 years based on your business’s needs.
  • Nuvioo Mix: Automatically includes a comprehensive 3-year warranty from the date of purchase, offering maximum protection for this versatile, durable device.

Extended Warranty Options

For enhanced peace of mind, Nuvioo offers extended warranty plans for the Nuvioo Station and Nuvioo Handheld POS, allowing you to add additional years of coverage beyond the standard warranty. These extended options ensure that, under regular use, qualifying hardware issues are promptly addressed with repairs or, if necessary, replacements. The extended warranty provides a safeguard against unexpected disruptions, keeping your business running smoothly. Coverage includes parts and labor for eligible repairs, ensuring maximum uptime and reliable support throughout the extended period.

Coverage Scope

Our warranty covers any manufacturer defects and hardware malfunctions that occur under normal, intended use conditions. This includes issues stemming from flaws in materials or workmanship. However, damage resulting from misuse, unauthorized modifications, exposure to extreme environments, or physical impacts is excluded from coverage. Any alterations not performed by Nuvioo-approved technicians may also void the warranty. For specific situations, please consult our support team to assess eligibility based on warranty guidelines and ensure proper maintenance practices are followed.

Warranty Claim Process

To initiate a warranty claim, follow these steps:

  • Step 1: Contact Nuvioo Support at help@nuvioo.com or submit a help desk request through your admin portal to obtain a Return Merchandise Authorization (RMA) number. An RMA is essential to track your return and expedite the warranty process.
  • Step 2: Carefully pack your product, ensuring all original components are included, and prominently display the RMA number on the package’s exterior.
  • Step 3: Once Nuvioo receives the item, our team will conduct a thorough inspection. If eligible, we will promptly proceed with either repair or replacement to restore full functionality.

Support and Additional Resources

We’re here to help with any warranty-related questions or concerns. For specific information regarding your product’s warranty coverage, eligibility, or the claims process, please refer to our support documentation available on the Nuvioo admin portal or contact our support team directly. For inquiries regarding extended warranty options, please reach out to our sales department for personalized assistance.